Contact & Support
DOCUMENTFORGE provides customer support and complaint contacts for service, account, billing, privacy, and security concerns. Email is our primary contact method.
General Support
Assistance with document processing tools, account questions, or unexpected errors.
support@documentforge.techResponse time: Within 2 business days
Privacy & Personal Data
Data access, rectification, account deletion requests, or personal data enquiries.
privacy@documentforge.techResponse time: Within 2 business days
Billing & Subscriptions
Pro plan subscription queries, payment inquiries, refund requests, or cancellations.
billing@documentforge.techResponse time: Within 1–2 business days
Security & Vulnerability Reporting
Responsible disclosure of security vulnerabilities or system integrity observations.
[OWNER: Security email not configured — set LEGAL_SECURITY_EMAIL before launch]
Response time: Within 2 business days
Customer Complaints & Grievances
Formal complaints regarding service delivery, privacy handling, or billing disputes.
support@documentforge.techResponse time: Aim to acknowledge within 7 calendar days
Complaints & Grievance Handling
We take customer concerns and feedback seriously. For complaints regarding service delivery, data privacy, or billing issues, please write to support@documentforge.tech with full details of your issue.
We aim to acknowledge complaints within 7 calendar days of receiving them. We will review and address complaints as promptly as reasonably practicable, taking into account the nature and complexity of the matter, the information required, and any relevant third-party or technical dependencies. Where a matter cannot be resolved promptly, we will provide an appropriate status update and any material next steps.
- Grievance contact: Customer Complaints Desk
- Email: support@documentforge.tech
DOCUMENTFORGE is operated by:
Business Structure: Sole Proprietorship
Legal Business / Trade Name: [OWNER: Legal business name not set]
Sole Proprietor: [OWNER: Proprietor name not set]
Principal Place of Business: [OWNER: Business address not set]